New York State is suing MoneyGram for multiple consumer violations


New York State is suing international money transfer company MoneyGram for multiple consumer rights violations. New York Attorney General Letitia James and the Consumer Financial Protection Bureau filed a lawsuit on behalf of residents today, Thursday, April 21, 2022. MoneyGram International, Inc. and MoneyGram Payment Systems, Inc. have allegedly repeatedly violated state consumer protection laws.

The Attorney General is Accusing MoneyGram of failing to deliver the money to recipients on time or refunding consumers when their transfers were delayed. These practices unfairly affected the state’s immigrants, who used the company’s services to send money back to family members and loved ones in their home countries. The lawsuit alleges that MoneyGram failed to notify New York consumers exactly when their money transfers would be delivered and left them in the dark when an error occurred.

New York gubernatorial candidate Letitia James attends a campaign rally in Brooklyn a day after announcing her run

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Attorney General James said:

Our immigrant communities trusted MoneyGram to send their hard-earned money home to their loved ones, but MoneyGram let them down. Consumers deserve to know where their money has gone. Businesses have a duty to be transparent with consumers, treat them fairly, and obey the law, but MoneyGram has repeatedly failed to do so. Today we are suing MoneyGram to correct their illegal practices and stop them from causing further harm to consumers. New Yorkers can trust that my office will always protect them from unscrupulous corporations.

MoneyGram has 430,000 locations in the US and worldwide. The service is widely used by immigrants in New York State. In 2020, more than 600,000 New Yorkers sent and received money 3.8 million times at MoneyGram locations across the state.

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If you need to file a consumer complaint, you can do so with the Consumer Frauds and Protection Bureau on-line or by calling (800) 771-7755.

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