Beneficiary Travel Self-Service System | Central Alabama Health Care in Virginia


Get reimbursed for your travel expenses faster with BTSSS Veterans can get their travel expenses reimbursed more quickly through the beneficiary self-service travel system.

The beneficiary travel self-service system allows veterans to be paid more quickly for travel expenses. See the following questions and answers to learn more:

What is VA Travel Reimbursement? Reimbursement of VA travel benefits through the Beneficiary Travel Program reimburses eligible veterans for mileage and other authorized travel expenses to and from approved health care appointments.

What is BTSSS? The Beneficiary Self-Service Travel System is the new, faster way for eligible Veterans to receive reimbursement for their travel expenses.

How do I know if I am eligible?

VA offers two types of travel reimbursement: general health care travel and special mode transportation. As a veteran, you may be eligible for one or both. If you meet the criteria below, you may be eligible if you: • Have a service connection rating of 30% or higher. • Traveling for treatment of a service-related condition. • Receive a VA pension, or your income does not exceed the maximum annual VA pension. • Traveling for a scheduled compensation or pension review. • Have visual impairment, spinal cord injury or disorder, double or multiple amputations, enrollment in VA rehabilitation programs.

What are the benefits of BTSSS? • Access 24 hours a day, every day • Fast payments • Direct deposit • Track claims anytime

What’s the difference with the paper forms and kiosks once used to file travel expense claims? BTSSS is an online self-reporting system that eliminates the delays created by paper forms and kiosks. An updated profile is required to file a claim online and to process previously submitted newsstand and paper claims. Filing travel claims electronically with BTSSS and using direct deposit allows for the fastest possible payment.

I have never used BTSSS. How do we do it? Visit and select the Veterans Travel Reimbursement Application Entry icon to get started. You can then choose to log in using a DS-Logon Level 2 account, with a VA PIV card, with, or your My HealtheVet credentials.

For more tips and instructions on using BTSSS, watch our six-video playlist.

Should I use BTSSS to file a claim? No. But it is strongly encouraged. Eligible veterans and caregivers can also file VA Form 10-3542 to request travel expense reimbursement.

If paper claims are an option, why should I switch to BTSSS? The BTSSS is strongly encouraged because:

Combining electronic filing and direct deposit is the fastest way to get reimbursed.

BTSSS provides an easy way to check the status of a travel claim.

When a Veteran submits a paper application, the beneficiary’s travel team must manually load and process this application in BTSSS for the Veteran. It takes much longer to process this way, resulting in large backlogs and increasing the wait time to get paid for all veterans filing this way.

Logging into BTSSS is easy with one of three methods – credentials for, My HealtheVet, or a Level 2 DS-Logon account.

For more information:

Travel payment:

Web Page – VA Travel Allowance Reimbursement | veterans affairs

Connection options: Webpage – DoD DS Logon Premium Account FAQ – M

Video – Introducing the HealtheVet Beneficiary Travel Self-Service System (BTSSS) (

Webpage — Privacy and Security on | veterans affairs

Web Page – Upgrading Your My HealtheVet Account – My HealtheVet (

BTSSS: Document — User Guide

Video — Introducing the Beneficiary Travel Self-Service System (BTSSS)

Video — How to access BTSSS and create your ID

Video — How to set up direct deposit and access the BTSSS

Video – How to Submit a Travel Reimbursement Claim for an Appointment at a VA Facility

Video – How to Submit a Travel Reimbursement Request for a Non-VA Institution

Video — How to Check the Status of Your Travel Reimbursement Claim

Call the Tuskegee VA Beneficiary Travel Department at 334-273-6294 for more information.

To set up direct deposit, call 334-727-0550 ext. 53036 or 52400.

For additional assistance, you can call Beneficiary Travel’s toll-free call center at 1-855-574-7292. Hours: 7 a.m. to 7 p.m. Monday to Friday.


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